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Product Manager, Onboarding (New York)

New York
Alarm Full Time

Job Description

What we're looking for

Product management is one of the hardest jobs to define in any organization, partially because it's different in every company. At doola, we define the job of a product manager as follows: help your team (and company) ship the right product to your users.

If you love sitting at the intersection of UX, Tech, and Business, then this role is for you.

If you love spending your time on the highest priority things to help your team, then this role is for you.

If you understand the tricky balance between getting it right and getting it out the door, with a bias for completion and action, then this role is for you.

Do you remember the thrill and further delight that you got from solving your first problems by building a solution to them? The feeling you got when you saw it was working? We want to deliver that to our users when they start their business, but in a very streamlined and straightforward interface. We want to create the infrastructure that allows business owners to launch their company seamlessly. And also operate it hassle-free while keeping it compliant. This includes setting up a bank account for them using doola Banking and handling their taxes and compliances to keep their business compliant year-over-year. Today, the infrastructure and services are in our hands to build these software layers, and we have the demand from customers blowing us out of the water: but we need a great product manager to help us deliver on this promise.

You'll build new UI and platform components that span our full stack of technologies and front-end browser including our Dashboard for our customers, our Admin for our internal team, doola Banking, and more.

Why you should work with us?

  • We are a fast-paced, early-stage startup with a massive opportunity for the taking. This is not a structured, slow-paced environment. Each day, we're facing new initiatives and opportunities. Rome wasn't built in a day, but they were laying bricks every hour; with our global team, so are we.
  • We aren't a team that accomplishes goals by way of micro-managing. We're a team of self-starters who can take unclear initiatives and run with them.
  • Here at doola, no questions or thoughts are considered off-limits. Everything we do is centred on delivering value to our customers.
  • We are a global team working from multiple corners of the world. Our style is a hybrid of asynchronous and synchronous communication.
  • Trust is a critical component of who we are and what we do - both with each other as team members and, of course, with our customers.
  • What will you do

  • You'll work with our CTO, Engineering, and Design teams to prioritize backlogs and scope new work to be done.
  • You'll help prioritize what new product features we need to build from start to finish: through conception, research, implementation, and maintenance.
  • You'll help gather customer feedback to improve performance and reliability or polish existing features. For example, you might make it easier to select different add-ons on the user sign-up flow that picks their final order.
  • You'll build internal tools to support simplicity and productivity for the whole team. Internal tools might include working with our backend engineers to create a microservice to help our customer experience team to be able to remove or add extra services to a company's account.
  • Who you are

  • Thoughtful problem-solving: For you, problem-solving starts with a clear and accurate understanding of the context. You can decompose tricky problems and work towards a clean solution, by yourself or with teammates. You're comfortable asking for help when you get stuck.
  • You like FinTech: We are not a formation service; we're a fintech company. You are interested in the rapidly-growing industry of B2B finance applications and love thinking about vertical fintech offerings and applications.
  • Familiarity with our backend: You understand how parts of a system fit together—from the user interface to the data model. Experienced candidates should be familiar with relational and document-oriented database systems like DynamoDB and MongoDB. If you've experienced the technical challenges of rapid growth, that's a plus.
  • Pragmatic and business-oriented: You care about the business impact of what you're building, and you prioritize projects accordingly. You're not just going after cool stuff—you understand the balance between craft, speed, and the bottom line.
  • Put users first:You think critically about the implications of what you're building and how it shapes real people's lives. You understand that reach comes with responsibility for our impact—good and bad**.**
  • Empathetic communication: You communicate nuanced ideas clearly, whether you're explaining technical decisions in writing or brainstorming in real-time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed.
  • Team player:You understand when work is better together. You enjoy collaborating cross-functionally to accomplish shared goals, and you care about learning, growing, and helping others to do the same.
  • Growth mindset: You are highly organized, detail-oriented, and metrics-driven. You are a fast learner who is passionate and always hungry to explore new ideas. You thrive in chaos and are comfortable in a fast-growing and changing startup.
  • Nice to Have

  • You have experience working at bank or neobank and/or you have experience with banking, especially with SMB companies.
  • You are comfortable writing basic queries in SQL.
  • You have some level of proficiency with any part of our technology stack: [Node.js](http://Node.js), Puppeteer, DynamoDB, and Serverless.
  • You have interests outside of technology, such as in art, history, or social sciences.
  • Compensation and benefits

  • This is a full-time role with meaningful equity in the company and a competitive salary
  • Health insurance
  • Generous PTO / sick leave
  • 401(k) plan
  • Commuter benefit
  • Free food and snacks
  • Annual company retreat
  • Bring your dog to work ????
  • Doola

    Our mission at doola is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business.

    We know there's more than just starting a company.  As a founder, you don't have time to waste on paperwork and other tedious tasks just to keep your company running. You have bigger goals.

    That's where we come in. doola handles all of that for you so you can get back to doing what you do best: growing your business.

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